Privacy Policy

This Policy constitutes an electronic record under the Information Technology Act, 2000, and does not require any physical or digital signature.

Last Updated: 01-09-2025

Blue360 (“we”, “our”, “us”), operated by Neuraflow Business Solutions LLP, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information.

This Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the Digital Personal Data Protection Act, 2023.

0. Scope of this Policy

This Privacy Policy applies to the website https://blue360.in (“Website”) and by default extends to all subdomains of blue360.in, unless a separate Privacy Policy is explicitly published for a particular subdomain.

By accessing the Website or any of its subdomains, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

Information you provide – Name, email, phone, business details, project requirements (through forms, subscriptions, or direct communication).
Transactional data – Billing details, invoices, and payment records as required under the Income Tax Act, 1961.
Technical data – IP address, browser type, device identifiers, cookies, usage logs.
Marketing/analytics data – Information via Google Analytics, Facebook Pixel, LinkedIn Insight Tag, and similar platforms.
Third-party or public information – Lawfully obtained data from service providers or publicly available sources.

2. Why We Collect Information

We process information for:

Delivering and managing our services.
Client communication and support.
Marketing and advertising campaigns.
Analytics, research, and service improvement.
Compliance with applicable laws and taxation requirements.

We do not sell or rent personal data.

3. How We Share Information

We may share information with:

Service providers – Hosting, payment gateways, analytics tools, advertising platforms, and freelancers working under Blue360’s instructions.
Legal authorities – Where disclosure is required by Indian law, court orders, or government directives.
Business transfers – In the event of merger, restructuring, or acquisition of Blue360/Neuraflow Business Solutions LLP.

Exception: Data submitted via contact/lead forms (our CRM) is strictly confidential and not shared with third parties.

4. Your Choices & Controls

Opt-out of marketing – You may unsubscribe from promotional emails and messages at any time.
Cookies – You may disable cookies via your browser, though certain site functions may be affected.
Data rights – You may request access to, correction of, or deletion of your personal data, subject to legal and contractual limits.

5. Use of Third-Party Tools

We use third-party services (e.g., Google Analytics, Meta/Facebook Ads, LinkedIn).

Their independent privacy policies govern the data they collect.
Blue360 does not control their practices and disclaims liability for their misuse.
If you believe your data was misused by such providers, you should contact them directly.

6. Data Retention

Personal data is retained only as long as necessary for the purposes described.
Financial data is retained as required under the Income Tax Act, 1961 and other Indian laws.
Data may be deleted or anonymized upon withdrawal of consent, unless retention is legally mandated.

7. Data Security

We implement reasonable security practices as per SPDI Rules.
However, no system is foolproof. Blue360 shall not be liable for:

Unauthorized access, hacking, or cyber-attacks.
Force majeure events.
Data misuse caused by user negligence.

8. Limitation of Liability

Blue360 does not guarantee sales, leads, conversions, or ROI from campaigns or data processing.
Our aggregate liability, if any, is limited to the total fees paid by the user for the relevant service.
We disclaim responsibility for indirect, incidental, or consequential damages.

9. Protection of Minors

We do not knowingly collect data from persons under 18 years of age. If you believe a minor has submitted data, contact our Grievance Officer for prompt deletion.

10. Data Hosting, Localization, and Transfers

All Website data is hosted on servers of Hostinger International Ltd., our official hosting provider.
Our primary server location is in Asia (India region).
Hostinger may replicate or back up data in other jurisdictions as part of its infrastructure. Such transfers are governed by Hostinger’s own privacy and security policies.
Blue360 shall not be liable for acts, omissions, or breaches attributable to Hostinger’s independent operations, provided due diligence has been exercised in engaging Hostinger as a reputed international provider.

11. Audit & Compliance

We conduct internal reviews of our data practices to ensure compliance with the IT Act, SPDI Rules, and DPDP Act, 2023.

12. Grievance Redressal

In compliance with Rule 5(9) of the SPDI Rules, Blue360 has designated a Grievance Officer:

Email (Legal Queries Only): blue360.in@gmail.com (Subject line: “LEGAL QUERY”)
Corporate Office: Office No. 535, Cloud 9, Vaishali Sector 1, Ghaziabad, Uttar Pradesh – 201010

Complaints will be acknowledged within 72 hours.
Resolution will be attempted within 30 working days.
If unsatisfied, users may escalate to the Adjudicating Officer under Section 46 of the IT Act, 2000, or other competent authority.

13. Third-Party Links

Our Website may link to external websites. Blue360 is not responsible for their privacy practices or content.

14. Corporate vs. Registered Office

Blue360 operates from its Corporate Office for all business and grievance matters.
The Registered Office of Neuraflow Business Solutions LLP (as per MCA records) may differ but does not affect this Policy’s applicability.

15. Changes to this Policy

We may update this Privacy Policy periodically. The latest version will always be available at https://blue360.in/privacy-policy.

We do not provide individual notifications of updates. Continued use of our Website or services constitutes acceptance of the revised Policy.

16. Governing Law

This Privacy Policy shall be governed by the laws of India.
The courts at Ghaziabad, Uttar Pradesh shall have exclusive jurisdiction over any disputes.

17. Third-Party Policies

Blue360 relies on trusted third-party providers for hosting, analytics, advertising, payments, communication tools, and licensed content. These providers may collect and process your information under their own privacy terms.

We encourage you to review their policies carefully. Blue360 does not control and shall not be responsible for their independent practices.

Grievance Redressal – We’re Here if You Need Us

If you ever face an issue with our services, data handling, or have a legal concern, we’ve made it simple to reach us.

01 Email Us

Write to us at blue360.in@gmail.com with the subject line: LEGAL QUERY.

02 Describe the Issue

Please include all relevant details (service name, date, nature of concern)

03 Acknowledgement

We’ll confirm receipt within 72 hours

04 Resolution

We aim to resolve grievances within 30 working days.

👉 Note: Please use this channel only for grievances or legal queries. For project updates, payments, or support, continue using WhatsApp or your usual contact point.